Lorraine Avery

lorraine Avery 1433468Title: Strategic Director of Bank Operations

Company: Associated Banc-Corp

Location: Stevens Point, WI

Stevens Point, WI, September 11, 2015, Lorraine Avery, Strategic Director of Bank Operations, has been recognized by Elite American Executives for dedication, achievements and leadership in customer services.

Ms. Avery has worked at the bank since 1998 and has become an integral part of its success. She worked as the senior vice president director of contact center operations before recently assuming her current role. As the strategic director of bank operations, Ms. Avery is responsible for doing a lot of public speaking in regards to the effect customer service has on each industry, and how important it is, searching for future opportunities, working across various business lines with key executives, as well as business line leaders, examining internal and external ways to improve customer service, and providing strategic operational support across the various business and  support lines. At the present moment, she serves as the vice chair of the educational committee.

Ms. Avery has received ample recognition from colleagues and industry professionals for her dedication and commitment. Last year, the Girl Scouts of the Northwestern Great Lake honored her for her courage, confidence and character, and the company published an article about the award. She was also recognized by the National Association of Professional Women and the International Women’s Leadership Association as a Woman of the Year. Ms. Avery prides herself on being the go-to person for both internal and external customer-relationship issues, and never shys away from a challenge. She enjoys being able to solve complex problems and assist the bank in achieving its business goals. She attributes her 39 years of success to her personal passion for the service industry and for helping customers. She is also grateful for the many mentors she has had, the networks and organizations she has been a part of, and her community involvement. In February 2016, Ms. Avery was recognized by JD Power and Associates for her contributions to the industry. She is looking forward to speaking at the 2016 SOCAP Symposium, which will be held at the Omni Nashville Hotel in Nashville, TN.

Ms. Avery was originally selected for inclusion in EliteAMERICAN Executives in 2014.  We are proud to be featuring Ms. Avery again in EliteAMERICAN Executives for 2015.

Contact Lorraine Avery

Lorraine Avery

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