Title: Director of Customer Operations

Company: Pac-West Telecomm, Inc.

Location: Stockton, CA

STOCKTON, CA, March 31, 2014, Debbie Tutt, Director of Customer Operations for Pac-West Telecomm, Inc., has been recognized by Elite American Executives for dedication, achievements and leadership in customer service delivery.Ms. Tutt started at Pac-West Telecomm, a communications company that offers connectivity and communications services, as the director of billing services. Management noticed her strong leadership skills and promoted her to director of customer operations in June 2008. In her role, she is responsible for overseeing daily business operations in billing, human resources, and customer support. She is also responsible for the leadership, direction and monitoring of daily operations of the customer account managers. For her exceptional work, Ms. Tutt was honored with the Award of Excellence for Team Spirit.Prior to attaining her current role, Ms. Tutt gained extensive experience in the industry. Her career started at Citizens Utility Company. She was hired as a temporary employee, but ended up working her way up the ranks. Ms. Tutt served the company for more than a decade. During her tenure, she learned the ins and outs of the industry and became well versed in business development, marketing, and training. She attributes her success to her attention to detail and customer service.Ms. Tutt ensures she provides customers with the highest quality services through continuing her education. She is certified in total quality management skill training, Crestcom management and human factors, Six Sigma, call center management, Franklin Covey’s four disciplines of execution, Franklin Covey’s four roles of leadership, and holds a University of Pacific Management Certification.

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