Company: 1) Delta Dental of Rhode Island 2) Altus Dental Insurance Co., Inc.
Location: Seekonk, MA
SEEKONK, MA, November 14, 2013, Mary-Anne Lonczak-Perri, Director of Customer Service for Delta Dental of Rhode Island and Altus Dental Insurance Co., Inc., has been recognized by Elite American Executives for dedication, achievements and leadership in customer service.
Ms. Lonczak-Perri has been serving both dental insurer and benefits companies for the past 16 years, and has garnered 31 years of professional experience. An expert communicator who excels at building and maintaining employee-client relationships, Ms. Lonczak-Perri is responsible for handling calls related to memberships for subscribers, hiring and training employees, analyzing progress reports, and updating policies and procedures, and electronic codes.
Ms. Lonczak-Perri has achieved great success throughout her career. She has led various programs, provided development courses and implemented a comprehensive training program for customer service agents for her previous employers. She also established the customer service department in 1997 at Delta Dental of Rhode Island, and hired, trained and managed all aspects of a call center. Ms. Lonczak-Perri is very proud of the path her career has taken and enjoys being able to service customers. She is passionate about the industry and believes she has excelled in her field because of her positive attitude, exceptional leadership, managerial and customer service skills, ability to understand and listening skills, which is the key to working with others. In the coming years, she plans to continue her work in the customer service field and focus on assisting the elderly.
Contact Mary-Anne Lonczak-Perri